Confirmations

To make a confirmed booking a 10% deposit must be received by Dive the Big 5.  On receipt of the deposit, our official confirmation will be sent to you.  Bookings made less than 2 (two) months before the departure date of the tour, must be accompanied by full payment.

Price Guarantee

The prices quoted are given in ZAR (South Africa Rand).  The prices are subject to change without prior notice until receipt of full payment.  However, once full payment is received, the tour package prices are guaranteed.

Final Invoice

This will be sent approximately 3 (three) months before departure, and payment must be received by us within 28 (twenty eight) days of the date of issue of this invoice.  We reserve the right to treat the tour as cancelled and levy appropriate cancellation charges if the balance is not received by the due date.

Payments

These may be made by direct money transfer, bank draft or credit card. Dive The Big 5 accept all major credit cards. Should you elect to pay by credit card, a 3% (three percent) surcharge will be added to compensate for bank commissions. If you elect to pay by direct money transfer into our account, have your bank make the transfer of the required amount in US$/GBP/Euro, plus any bank charges, to our bank account.

Bank details. First National Bank   
                     Kruger Park Street, White River 1240
                     Republic of South Africa.

Branch code. 270 552 Account number 5428 115 7883
                     Swift code FIRNZAJJ

If you prefer a bank draft, please have it sent by courier to our address in South Africa.

Cancellation/Non-Arrivals

Any cancellation by you of a definite booking must be notified to us in writing (by fax if necessary) and will take effect on the day that this is received by us.

The following scale of charges will be levied.

  • Over  90 (ninety)  days before date of departure, deposit only.
  • 46 (forty six) to 90 (ninety) days before departure, 50% (fifty percent) of the final tour price.
  • 1(one) to 45 (forty five) days before departure, or non-arrival. 100% (one hundred percent) of the final tour price.

Please note
That if the cancellation falls within the terms of your holiday insurance, the cancellation charges will normally be refunded by your insurance company (less any excess applicable).

Unused Services

No refund or compensation is payable for any unused accommodation, flight, service or feature provided during the tour, nor are these exchangeable or transferable to others. If clients make any alteration to any portion of their tour, such alterations will be completely at their own expense. Clients who do not complete the diving element of their tour for any reason whatsoever cannot be refunded for the unused portion of the diving.

Passports and Visas

It is your responsibility to ensure that your passport is valid for international travel. The final responsibility does not rest with the carrier, Dive The Big 5, or your travel agent.

Insurance

It is strongly recommended that you purchase insurance against cancellation or unexpected expenses incurred as a result of illness, accident, lost luggage, etc. Ask your travel agent for details.

Special Meals

Divers with specific dietary requirements i.e. vegetarian, Kosher, Halaal etc. must advise Dive The Big 5 at the time of confirming their reservation.

Responsibility

All arrangements are made and booked on the express condition that Dive The Big 5 shall not be responsible for, and shall be exempt from all liability in respect of any loss, damage, accident, delay or inconvenience to any person or his/her luggage, or other property, wherever, whenever, and howsoever the same may occur. Dive The Big 5 shall further not be liable for any consequential loss or damages whatsoever.

Dive The Big 5 Tour Group Sizes

The group tour size limit for each tour is limited to 12 (twelve) divers, unless otherwise stated.

Dive Sites

Dive The Big 5 have personally researched and planned each tour. Our brochures / website detail descriptions of the dive sites at each destination, however we are unable to guarantee any specific dive site at any given destination.

Dive The Big 5’s address

Dive The Big 5 CC. PO Box 2209, White River. 1240 Republic of South Africa.

Malaria Warning

Certain parts of KwaZulu-Natal, The Kruger National Park and Mozambique are high-risk Malaria areas. We strongly recommend that the necessary precautions be taken in this regard.

Dive Cancellation Policy

  • Full refund in the event of the dive being cancelled due to bad weather.
  • Should the weather forecast be favourable and on arrival at the dive site the dive is cancelled by the skipper of the dive boat due to weather conditions a full refund on the dive  but no refund on the transfer fees, if applicable.
  • Should we launch the dive boat for the dive and during the course of the dive the shipper decides to return to shore due to unfavourable sea and weather conditions, there will be no refund.
  • The skipper’s decision is final and is based purely on diver safety and comfort.